Terms of Service
These Terms of Service ("Terms") govern your access to and use of the ClearGrade AI website and workspace (the "Services"), which are operated by Neo Digital Ventures LLC, a Virginia limited liability company ("we," "us"). By accessing or using the Services, you agree to these Terms.
1. Eligibility and acceptance
You must be at least 18 years old to use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. What ClearGrade does
ClearGrade generates automated marketing audits, SEO analyses, competitive intelligence reports, and AI-assisted content (blog posts and social posts) based on information you submit and publicly available data. Results are delivered through a private web workspace, PDF downloads, and email.
3. Submitting URLs and business information
When you submit a URL, business name, or other identifying information to request an audit, analysis, or report (an "Analysis Request"), you represent and warrant that one of the following is true:
- You own, operate, or are authorized to act on behalf of the business whose information you are submitting; OR
- You are submitting the information for lawful research, competitive intelligence, journalistic, or educational purposes, using only publicly available data.
You agree not to use Analysis Requests to harass, defame, or mislead any business or individual. You will not represent to any third party that an Analysis was produced by, authorized by, or endorsed by the subject business unless that is actually true. ClearGrade analyzes only publicly available information and does not represent to any subject business that an Analysis Request was made on its behalf.
4. Account and access
Some features require you to create an account or log in via a magic link sent to your email. You are responsible for:
- Providing accurate information
- Keeping your login link / session credentials confidential
- All activity that occurs under your account
- Notifying us promptly of any unauthorized access
5. Acceptable use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation
- Infringe on the intellectual property, privacy, or other rights of any party
- Reverse-engineer, decompile, or attempt to extract source code from the Services
- Use automated scripts or bots to access the Services without our prior written permission
- Upload viruses, malware, or harmful code
- Interfere with or disrupt the Services, their servers, or their networks
- Impersonate any person or entity, or misrepresent your authority
- Use ClearGrade to generate or publish defamatory, harassing, or discriminatory content
6. Payments
Certain Services are paid. By purchasing an audit or subscribing to a platform plan, you authorize us and our payment processors to charge the payment method you provide. Unless stated otherwise:
- One-time purchases (e.g., a $99 full audit) are non-refundable once the report has been delivered
- Subscriptions automatically renew until canceled; you may cancel at any time
- Prices may change with reasonable notice
- You are responsible for any applicable taxes
Payment processing is handled by Stripe. Your use of Stripe is subject to Stripe’s terms and privacy policy.
7. Intellectual property
7.1 ClearGrade’s content
The Services — software, design, code, logos, trademarks, and original written content — are owned by Neo Digital Ventures LLC or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Services for their intended purpose.
7.2 Your content
You retain ownership of any information or content you submit to the Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, display, and transmit it solely as needed to provide the Services to you.
7.3 AI-generated deliverables
When ClearGrade produces AI-assisted deliverables (audits, analyses, blog posts, social posts, etc.), we transfer the intellectual property rights in those deliverables to you upon full payment, subject to any underlying licenses or third-party rights. You are responsible for reviewing AI-generated output before public use, including for accuracy, tone, and legal compliance.
8. Third-party platforms
Some features integrate with third-party platforms (for example, Meta’s Instagram or Facebook APIs, Google Business Profile). Your use of those platforms remains subject to their own terms. We are not responsible for changes, outages, or policy decisions made by third-party platforms that affect the Services.
9. No guarantees on outcomes
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
Audit findings, recommendations, revenue impact estimates, and AI-generated content are provided for informational and operational purposes. We do not guarantee specific business outcomes, rankings, conversions, lead volume, or revenue.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEO DIGITAL VENTURES LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
Our total liability for any claim arising out of or related to the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
11. Indemnification
You agree to indemnify, defend, and hold harmless Neo Digital Ventures LLC and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your User Content, your Analysis Requests, or your violation of these Terms.
12. Termination
We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason, with or without notice. You may stop using the Services at any time. Sections that by their nature should survive termination (including ownership, disclaimers, liability, and indemnification) will survive.
13. Governing law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved in the state or federal courts located in Fairfax County, Virginia, and you consent to the jurisdiction of those courts.
14. Changes to these Terms
We may modify these Terms from time to time. Material changes will be reflected in the "Last updated" date above and, where appropriate, communicated in-product or by email. Continued use of the Services after an update constitutes acceptance of the revised Terms.
15. Miscellaneous
These Terms constitute the entire agreement between you and Neo Digital Ventures LLC regarding the Services and supersede any prior agreements on the same subject. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a right or provision does not constitute a waiver.
16. Contact
Questions about these Terms should be directed to:
Neo Digital Ventures LLC (d/b/a ClearGrade AI)
12002 Glen Alden Rd
Fairfax, VA 22030
david@cleargradeai.com